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F.A.Q.

Upon receiving the bicycle:

All bicycles will be thoroughly checked by experienced Sportalle personnel. Upon receiving the delivery, the customer should ensure to securely fix the handlebars, front wheel and pedals. Before riding the bicycle for the first time the customer must check that all screws, bolts, fittings, etc. are correctly assembled and tight and follow the safety operating instructions of the respective manufacturers.

 

 

How can I order a second (subsequent) item with the same purchase order?

The subsequent addition of an item on your order is not possible because your order is already in progress shortly after commissioning. All desired items must be submitted with the first order or ordered separately.

 

Is there a minimum order value?

No, there is no minimum order value.

 

Can I order products that are not offered by Sportalle?

No, we can only deliver the products offered in the shop. Special orders cannot be executed.

 

 

Can I order accessories to be mounted directly on the bike prior to delivery?

We cannot offer this service as per item return policy and also to prevent the possibility of scratches or damages occurring during mounting.  

 

What condition is the bike delivered to me in?

Our bikes are delivered almost fully assembled (80-99%). You only need to mount the pedals, straighten the handlebars and fix the front wheel. The brakes as well as the cables and other components are already fine-tuned and fixed. For 99% of the delivered bikes you only need to mount the pedals and straighten the handlebar. The bikes are sent in a special 5-ply box. Based on the model and bike size the boxes are of the following sizes:

-  (L) Length: 100 cm - 190 cm 

-  (W) Width: 18 cm - 22 cm

-  (H) Height: 60 cm - 120 cm

 

How long is the warranty period?

The warranty period is 24 months for the products purchased and commences upon delivery of the goods. This warranty does not cover damages caused by normal wear and tear, or due to improper use.

 

When should the first maintenance check of the bike be done?

The first maintenance check should be done after about 100km or 6 weeks. This is especially to check all screws and bolts are tightened and the brake cables adjusted.

 

Should I carry out regular maintenance checks?

In principle, maintenance checks should be carried out regularly; after 100km or 6 weeks, after 500 km or 6 months , after 1000km or 12 months, after 2000km or 2 years , and then once a year.

 

Can I pre-order items that are not in stock?

Yes, we can deliver products we offer in the shop but are not in stock. You simply need to preorder them. Please send an email to shop@sportalle.com with your desired products and we will provide additional information regarding when the items can be delivered as soon as possible. Special or customized orders are not feasible for us.

 

Can I see and try my bike before purchase?

Yes, we offer try & buy. You can arrange an appointment and test drive on +43 680 133 53 93 and visit our customers’ pick-up spot at Baumergasse 53 in the 21th district.

 

 

Keep cycling with positive energy!

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